1. Eligibility for Refunds
- Refunds are available for products that are damaged, defective, or incorrect upon delivery.
- To qualify, you must notify us within 7 days of receiving your order.
- Products must be returned in their original packaging and unused condition.
2. Non-Refundable Items
- Opened or partially used herbal products.
- Items purchased during clearance or promotional sales.
- Products returned after the 7-day window.
3. Refund Process
- Contact our support team at support@faizaam.com with your order details and reason for return.
- Our team will review your request and provide instructions for returning the product.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method.
4. Exchanges
- If you received a defective or incorrect item, we will gladly exchange it for the correct product at no extra cost.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
- Original shipping charges are non-refundable.
6. Contact Us
For any questions regarding refunds or returns, please reach out to:
📧 support@faizaam.com
📍 Nowshera, Pakistan