1. About Faiz-e-Aam
Q: What is Faiz-e-Aam?
A: Faiz-e-Aam is a trusted herbal products brand offering natural remedies and wellness solutions through our online store at faizaam.com.
2. Products
Q: Are your products 100% herbal?
A: Yes, all our products are made from natural herbal ingredients without harmful chemicals.
Q: Do you provide usage instructions?
A: Each product comes with clear instructions on dosage and usage. Please follow them carefully.
3. Orders & Payments
Q: How can I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept secure online payments via credit/debit cards, mobile wallets, and cash on delivery (COD in Pakistan).
4. Shipping & Delivery
Q: Do you deliver nationwide?
A: Yes, we deliver across Pakistan.
Q: How long does delivery take?
A: Standard delivery takes 3–5 working days depending on your location.
Q: Do you offer international shipping?
A: Currently, we only ship within Pakistan.
5. Returns & Refunds
Q: Can I return a product?
A: Returns are accepted if the product is damaged, defective, or incorrect.
Q: How do I request a refund?
A: Contact our support team within 7 days of delivery. Refunds are processed once the returned item is received.
6. Privacy & Security
Q: Is my personal information safe?
A: Yes, we use SSL encryption and secure servers to protect your data. Please see our Privacy Policy (faizaam.com in Bing) for details.
7. Customer Support
Q: How can I contact you?
A: You can reach us via email at support@faizaam.com or through our contact form on the website.
Q: What are your support hours?
A: Our team is available Monday–Saturday, 9:00 AM – 6:00 PM (Pakistan Standard Time).